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Ma Petite Shoe

Shipping and Returns

Shipping and Returns

Thank you for shopping at MaPetiteShoe.com! Your credit card was processed through Ma Petite Shoe. If you have any questions please contact us via phone at 410.235.3442 or email at info@mapetiteshoe.com.

Shipping

Ma Petite Shoe uses USPS Priority Mail services for domestic and international delivery. As such, we can ship to virtually any address in the world.

If you prefer to ship another way or would like to use your personal shipping account to pay for shipping, please contact us at info@mapetiteshoe.com and we can process your order in the manner you prefer.
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping option you chose. Once we have shipped your order, we will provide you with the delivery confirmation or tracking number via email. 

Regular Priced Items


You may return regularly-priced items purchased on mapetiteshoe.com within 21 days of the shipping date for exchange, store credit or a refund. Please note that we do not refund or give store credit for shipping charges.  In order to complete a return, items must show no signs of wear. When returning any purchases, your order must be accompanied with your receipt and reason for return. Shipping and handling charges are non-refundable.
When returning an item we recommend using delivery confirmation, as we are not responsible for misdirected merchandise. Once we have received your items, we will notify you via email on the status of your store credit or exchange.

Sale Items

You may return sale items within 21 days of the shipping date for exchange or store credit only. Please note that we do not refund or give store credit for shipping charges. In order to complete a return, items must show no signs of wear. When returning any purchases, your order must be accompanied with your receipt and reason for return. Shipping and handling charges are non-refundable.

When returning an item we recommend using delivery confirmation, as we are not responsible for misdirected merchandise. Once we have received your items, we will notify you via email on the status of your store credit or exchange.

Chocolate

Starting November 2018 our chocolate will be available to purchase online. For safe delivery please make sure that someone will be available at the specified shipping address when your package is expected to arrive.

Starting late Spring 2019 our chocolate selection on mapetiteshoe.com will be listed as "Catalog Only". During the warmer months our chocolate can be shipped but with special consideration for the temperature, which will include special wrapping and shipping out early during the work week.

If you would like to place an order for chocolate during this time, please call us at 410-235-3442. We will be able to give you an accurate quote for the shipping, which will include ice packs for a better arrival.

 

In-Store Purchases

For purchases made at our store location at 832 W. 36th Street in Baltimore, Maryland:  You may bring back regularly-priced items for exchange or store credit within 14 days of purchase. Items must show no signs of wear and be in their original packaging with receipt. Items may be exchanged for any other item in store. Store credits do not have an expiration.

Sale Items

All sale or discounted items purchased in-store are final sale.

Holiday Gifts

Regularly-priced items purchased as gifts for the holiday season must be brought back for an exchange or store credit by January 15th, 2019. Items must show no signs of wear and be in their original packaging with gift receipt. Items may be exchanged for any other item in store. Store credits do not have an expiration.

 

 

Special Order Shoes, in-store or online

We are currently offering special order sizes for Nina Footwear with others to be offered soon. Our current stock can be ordered in its usual manner. If you would like any other sizes or colors than what is listed, please feel free to give us a call at 410-235-3442. Special Orders can take up to two weeks to arrive. Once a Special Order has arrived the purchase follows the same guidelines for Returns as stated above.